Privacy Policy

Effective Date: 01/06/2025

At Doctos, operated by Yantradhigam Labs Private Limited, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our application and services (collectively, the “Services”).

If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information:

  • Name, phone number, email address, designation, and organization details.
  • User credentials for account registration and login.

1.2 Patient & Staff Data (For Institutional Users):

  • Medical history, prescriptions, appointments, billing, attendance, and HR-related records.
  • Data uploaded or entered by hospital or clinic administrators, doctors, and authorized personnel.

1.3 Device & Usage Information:

  • IP address, browser type, operating system, access times, and pages viewed.
  • App usage data including features accessed and performance metrics.

1.4 Communications:

  • Messages sent through our platform, emails, and feedback submissions.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our Services
  • Manage user accounts and permissions
  • Enable patient and staff management functions
  • Deliver notifications, reports, and updates
  • Ensure security, detect fraud, and troubleshoot issues
  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data with:

  • Authorized personnel within your organization (hospitals, clinics, etc.)
  • Service providers under contract who assist in delivering our platform (e.g., hosting, analytics)
  • Legal authorities if required by law or to protect rights and safety

4. Data Security

We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse. All sensitive information is encrypted in transit and at rest.

However, no system can guarantee complete security. We urge you to protect your account credentials and report any suspicious activity.

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law, regulation, or contractual obligations.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on it

To exercise these rights, please contact us at info@thedoctos.com.

7. Cookies & Tracking

We may use cookies or similar technologies to improve user experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. Continued use of our Services constitutes acceptance of the updated policy.

10. Contact Us

For questions, concerns, or data-related requests, contact us at:

Website: https://www.thedoctos.com/

Email: info@thedoctos.com

By using Doctos, you agree to the terms outlined in this Privacy Policy.